Shipping policy
Shipping Policy
Thank you for shopping with Hug Me Dogs™.
We aim to process and ship all orders as quickly and smoothly as possible.
Processing Time
Orders are typically processed within 2–5 business days before being shipped.
Please note that processing times may vary during busy periods or product launches.
Shipping Times
Once your order has been dispatched, estimated delivery times are:
• Australia: 3–7 business days (via Australia Post)
• International: 7–14 business days (if available)
Delivery times are estimates and may vary due to carrier delays or circumstances outside our control.
Shipping delays
While we do our best to ensure timely delivery, shipping times may occasionally vary due to postal delays, customs processing, or other factors outside our control.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order size.
Any applicable shipping fees will be clearly displayed before you complete your purchase.
Order Tracking
Where available, tracking information will be provided via email once your order has shipped.
Incorrect Address
Please ensure your shipping address is entered correctly at checkout.
Hug Me Dogs™ is not responsible for orders delivered to an incorrect address provided by the customer.
Lost or Delayed Orders
If your order appears delayed or has not arrived within the expected timeframe, please contact us and we’ll do our best to help.
Contact Us
If you have any questions about shipping, please contact us at:
hello@hugmedogs.com