Frequently Asked Questions
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What are Hug Me Dogs™ dog toys made from?
Our plush dog toys are made from soft, non-toxic materials with reinforced stitching for durability. Every toy is tested to meet Australian/New Zealand safety standards (AS/NZS ISO 8124 for soft toys).
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What size are Hug Me Dogs™ toys?
Our toys measure roughly 25cm in length, 12.5cm in width & weigh approximately 79g — perfect for small to medium dogs.
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Are Hug Me Dogs™ toys suitable for aggressive chewers?
Our toys are designed for gentle play & cuddling, so they're not suitable for aggressive chewers. Always supervise your dog during play & remove the toy if it becomes damaged or worn.
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How do I clean my dog's toy?
Spot clean with mild soap & warm water, then air dry completely before your pup plays with it again. Avoid machine washing or drying.
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Do you ship Australia-wide?
Yes! We ship Australia-wide. Orders are processed within 1–3 business days.
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How long will delivery take?
Delivery times vary depending on your location. Once your order is processed, you'll receive a confirmation with tracking details.
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Can I pre-order a toy that's not yet available?
Yes! When a toy is available for pre-order, you'll see this noted on the product page along with an estimated dispatch date. Pre-ordering secures your spot in the queue so your toy ships as soon as it's ready.
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What's your return policy?
We want you & your pup to be happy with your purchase. For full details on returns & exchanges, please see our Refund Policy.
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Do you offer discount codes?
From time to time we run promotions for new customers & early access. Subscribe to our newsletter to be the first to know about offers & new releases.
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I have a question that's not answered here — who do I contact?
We're always happy to help! Reach out via our Contact page & we will get back to you within 1–2 business days.