Frequently Asked Questions

  • What are Hug Me Dogs™ dog toys made from?

    Our plush dog toys are made from soft, non-toxic materials with reinforced stitching for durability. Every toy is tested to meet Australian/New Zealand safety standards (AS/NZS ISO 8124 for soft toys).

  • What size are Hug Me Dogs™ toys?

    Our toys measure roughly 25cm in length, 12.5cm in width & weigh approximately 79g — perfect for small to medium dogs.

  • Are Hug Me Dogs™ toys suitable for aggressive chewers?

    Our toys are designed for gentle play & cuddling, so they're not suitable for aggressive chewers. Always supervise your dog during play & remove the toy if it becomes damaged or worn.

  • How do I clean my dog's toy?

    Spot clean with mild soap & warm water, then air dry completely before your pup plays with it again. Avoid machine washing or drying.

  • Do you ship Australia-wide?

    Yes! We ship Australia-wide. Orders are processed within 1–3 business days.

  • How long will delivery take?

    Delivery times vary depending on your location. Once your order is processed, you'll receive a confirmation with tracking details.

  • Can I pre-order a toy that's not yet available?

    Yes! When a toy is available for pre-order, you'll see this noted on the product page along with an estimated dispatch date. Pre-ordering secures your spot in the queue so your toy ships as soon as it's ready.

  • What's your return policy?

    We want you & your pup to be happy with your purchase. For full details on returns & exchanges, please see our Refund Policy.

  • Do you offer discount codes?

    From time to time we run promotions for new customers & early access. Subscribe to our newsletter to be the first to know about offers & new releases.

  • I have a question that's not answered here — who do I contact?

    We're always happy to help! Reach out via our Contact page & we will get back to you within 1–2 business days.